Oh Valentine’s Day… love is in the air. There’s just a whole lotta love, and don’t think I am immune. I declared my love 5 times in the last week. Here is the first installment of my touching stories of love. A Valentine’s Day special, if you will.

Love #1

When people come to you with technical problems, they don’t always posses the communication skills to tell you their troubles. An example would be a customer calling up phone support and saying, “My Microsoft is broken.” You don’t know if they mean windows, or word, or office or what. Although I do live in Redmond, I don’t work at Microsoft, but I have heard the equivalent with my customers. So customers or coworkers that give clear issue statements gain a special place in my heart. After having just such a “my microsoft is broken” experience with a coworker, I was blown away by my next issue. The customer had written a 3 page letter describing, in great detail, the workflow followed to create their document. To the most minute detail. The minnie minnie minnie minute detail. The only problem was, with that much information, it was impossible for me to really understand what was going on, couldn’t see the forest through the trees and all that. And the letter had a spooky sort of cadence to it. I read it out loud to Evildeb. “It places a .5 point keyline around the graphic. It does this whenever it is told. Or it gets the hose again, doesn’t it Precious?”

Regardless, it was a thing of beauty. And I told Evildeb, “I love this guy! I love this customer! I. LOVE. THIS. CUSTOMER. This letter is priceless.”

“Why don’t you marry him then?”

“Maybe I will, except I don’t know his name, or even if it’s a man. Our love, and union, may be damned in the eyes of our current administration.”